Effective Date: January 1, 2026 | Jurisdiction: Satna Court, Madhya Pradesh, India
Welcome to Agrawal Footwear & Crockery. By accessing our platform, registering an account, or placing an order, you agree to be bound by these Terms & Conditions, formulated pursuant to the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Indian Contract Act, 1872.
1. Business Details & Authenticity
Agrawal Footwear & Crockery operates an official retail showroom at Main Market Birsinghpur, Satna, MP (485226). All footwear, formal shoes, sandals, and ceramic dinnerware items listed on this store are 100% authentic, brand-certified, and sourced directly from verified manufacturers.
2. Pricing, Invoicing & GST Compliance
- Currency & Taxes: All prices listed are in Indian Rupees (INR ₹) inclusive of applicable Goods and Services Tax (GST).
- Invoices: An official Zoho Invoice with itemized breakup and GST calculation is generated for every completed purchase and sent via email/PDF download.
- Price Accuracy: While we strive for price accuracy, in the rare event of a typographical error, we reserve the right to correct pricing prior to shipment.
3. Order Fulfillment & Delivery Policy
- Coverage: Home delivery available across Satna district and surrounding regions in Madhya Pradesh.
- Store Pickup: Free self-pickup option available at our Main Market Birsinghpur showroom during business hours (9:00 AM – 9:00 PM).
- Delivery Timelines: Standard delivery within 1-3 business days. Free shipping applies on orders of ₹999 or above.
4. Returns, Replacements & Cancellations
- Order Cancellation: Customers can cancel any order prior to dispatch via the Order Tracking portal or by calling support (+91 9876543210).
- Footwear Items (Return & Replacement): Footwear items (shoes, sandals, sneakers, etc.) are eligible for replacement or return strictly within 24 hours after delivery. Requests must be submitted via the store portal under Order Tracking.
- Crockery Items (Non-Returnable & Non-Replaceable): All crockery, glassware, dinner sets, and ceramic items are neither replaced nor returned after delivery. Customers are advised to inspect crockery items upon delivery.
- Refund Processing: Approved refunds for cancelled orders or returned footwear will be credited within 3-5 business days to the customer's UPI account or bank account.
5. Intellectual Property & Store Logo
All logos, imagery, digital assets, and brand elements of Agrawal Footwear & Crockery are protected trademark assets. Unauthorized reproduction or scraping is prohibited under Indian copyright laws.
6. Governing Law & Dispute Jurisdiction
These terms are governed strictly by the laws of India. Any legal disputes or claims arising out of transactions shall be subject to the exclusive jurisdiction of the competent courts in Satna, Madhya Pradesh, India.